Returns Policy

With respect to returns, Enterprise 2000 does not have a separate policy but follows and complies with the statutory rights set out in the following pieces of legislation:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2014

These two regulations cover the return of unwanted goods bought online and your right to return faulty goods bought from our store. 

Goods bought instore:

Refunds will not be paid for items purchased instore then found to be unwanted for whatever reason. 

Goods can be held in store for a maximum of 1 week before collection is arranged or a delivery date has been confirmed - this does not alter the length of time of the return policy. We are not liable for any damage to the goods within that time.

First 30 days:

Customers have the legal right to a refund only if the goods are faulty. Any faulty goods must be returned within 30 days.

First 6 months:

If the goods are not rejected within the first 30 days and a fault is found within the first 6 months of purchase, customers must give the retailer a chance to make a repair or replacement. If that is unsuccessful, a refund or exchange can be requested. 

If the goods bought with a manufacturer's warranty (e.g 2 year warranty or M Grade goods), then the customer will need to contact the manufacturer for a repair. If that is unsuccessful, a refund or exchange can then be requested. Not giving the manufacturer a chance to make a repair or a repair is done by a company/someone other than the manufacturer will void the manufactuer's warranty.

After 6 months: 

After the first 6 months, the burden of proof switches to the customer to prove the fault found was present at the time of purchase in store or first took ownership if the goods were bought online.

This can be done by either contacting the manufacturer for them to attempt a repair on the goods, or if a graded good is purchased, then the customer can contact us to request an engineer visit to determine the fault. If unsuccessful or is found to have a manufacturing fault, then a refund or exchange can be requested. 

Goods bought online:

For items purchased online, the same conditions exist for items bought in store but in addition, the Consumer Contracts Regulations allow you to cancel your order within 14 days from the moment the order is places, and ends 14 days from the day the goods were received. You then have a further 14 days to actually send the goods back or to arrage collection.

You should receive a refund within 14 days of the goods being returned and received in store, unless the retailer has agreed to collect the goods. The 14 days then starts from the date the customer cancelled the contract.

If the goods need to be collected from the customer, a standard delivery/collection charge will be made. These charges won't apply if the returned goods are faulty.

If the goods are returned, they must be in 'as original' condition, this also applies to packaging and any accessories.

A deduction can be made if the value of the goods has been reduced as a result of handling the goods more than necessary. The extent to which you can handle the goods is the same as it would be if the goods were being assessed in a shop.