We offer free returns for products which are unused within 14 days.
If you need to return your order within the 14 working days cooling-off period, you will be responsible for the cost of returning the product(s) in their original condition*
*Original condition refers to boxed and unused.
Upon receipt of the product, we will refund the price of the Product(s) in full, including any initial delivery charges, less the cost (incurred collecting the product(s), and replacing any missing items or accessories). We will process the refund due to you as soon as possible and, in any case; within fourteen days of when we take receipt of the Product(s).
Where the item is a small domestic item (such as a kettle or toaster) you may open the box in order to inspect the item, however the box must be sealed and contents placed back as they were.
Where the item is a large appliance (such as a washing machine or refrigerator), there is packaging that once removed, cannot be replaced and therefore removal of this constitutes acceptance of the product. Installation of an item would also constitute acceptance.
In both cases, should you return an item that we deem as unsaleable at its original value we do reserve the right to withhold up to 50% of the original item value.
If you are returning Product(s) that are faulty, you will not be responsible for any collection costs.
In the first instance, please call us on 01792 516 000 and speak with one of our advisors who will initially look at resolving the issue. If this is not an issue that they can resolve, and the product is less than 30 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund.
Our 14 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, recycling etc.). If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed).
If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services.